Account & Settings
Payments & Billing
Policy & Safety
Mobile & Apps
What's the difference between each Publisher account?
Why did my monthly payment fail?
  • There are a few reasons why your last payment might have been unsuccessful:
    • Your credit card details are no longer correct (have you received a new card?)
    • Your bank account has insufficient funds
    • Your bank is rejecting the payment due to other reasons, which are unknown to us
    • PayPal: Your billing agreement was cancelled at PayPal
    • PayPal: PayPal did not approve the payment
    • Please check with your bank, or with PayPal to make sure that they are not blocking payment to HyperUp
  • Otherwise, it could be that:
    • You entered your payment information over one year ago and your details need to be refreshed
    • Your card expired or the expiration date is incorrect
Will my account be automatically charged every month?
  • Yes, your account will be charged at the end of your billing cycle every month unless you have downgraded your account to Publisher Free.
I've noticed an unauthorized payment on my account, what should I do?
  • If you notice an unauthorized payment on your account please contact or call 1 (855) 939-4973 for help.
How do I change or update my credit card / payment details?
  • Log into your account and go to your Profile page.
  • Click on the "Billing info" tab and update your credit card information.
Can I change the date my monthly payment is taken?
  • No, once you have signed up your billing cycle will stay the same and therefore you will not be able to change your monthly payment date.
I think someone has hacked my account, what can I do?
  • Please contact for further assistance if you think someone has hacked your account.
I think I'm being scammed, what can I do?
I need a receipt / invoice! How can I get one?
Someone has posted my personal information. What can I do?
Where can I download your App?
  • This is currently Under Construction
How can I access your mobile App?
  • This is currently Under Construction
I keep getting a 404/500 error, what should I do?
Terms and Conditions Changes
  • If our Terms and Conditions change you will be prompted for a review and acknowledgment at your next login.
  • Note: Acknowledgement will need to be accepted before you can move forward after login.
How do I cancel my subscription and downgrade to free?
  • There is no option to cancel your membership but you have the option to downgrade your account.
  • Login with your Publisher account credentials, once logged in click onto your Avatar on the top toolbar and select “Memberships” or click here
  • Here you may view your current account status and also change to another membership level by clicking on “Change to”.
  • After selecting this option you will be prompted with a courtesy popup before we upgrade your account “Are You Sure You Wish To Change Your Account Option?”.
    • If you would like to proceed click “CHANGE MEMBERSHIP”
    • If you changed your mind or accidentally selected the wrong button click onto “CLOSE”.
  • Please remember once you change your membership your credit card on file will be charged with a prorated amount depending on when your next billing date is or the full amount of the selected membership. If you are downgrading your current Publisher account you will have until the end of your billing cycle to use what’s left, there will be no refunds for already purchased membership/Add-ons.