Once you have logged in click your Avatar on the top toolbar and select “Profile”
Select “Change Avatar”. You will now have the option to import an image from your computer or use your social network profile picture if you have connected your social network accounts to HyperUp.com. If you have not done so please go to the following link and then repeat these steps. https://www.hyperup.com/my/profile/social
Why did my monthly payment fail?
There are a few reasons why your last payment might have been unsuccessful:
Your credit card details are no longer correct (have you received a new card?)
Your bank account has insufficient funds
Your bank is rejecting the payment due to other reasons, which are unknown to us
PayPal: Your billing agreement was cancelled at PayPal
PayPal: PayPal did not approve the payment
Please check with your bank, or with PayPal to make sure that they are not blocking payment to HyperUp
Otherwise, it could be that:
You entered your payment information over one year ago and your details need to be refreshed
Your card expired or the expiration date is incorrect
Will my account be automatically charged every month?
Yes, your account will be charged at the end of your billing cycle every month unless you have downgraded your account to Publisher Free.
I've noticed an unauthorized payment on my account, what should I do?
If you notice an unauthorized payment on your account please contact firstname.lastname@example.org or call 1 (855) 939-4973 for help.
How do I change or update my credit card / payment details?
Log into your account and go to your Profile page.
Click on the "Billing info" tab and update your credit card information.
Can I change the date my monthly payment is taken?
No, once you have signed up your billing cycle will stay the same and therefore you will not be able to change your monthly payment date.
I think someone has hacked my account, what can I do?
Please contact email@example.com for further assistance if you think someone has hacked your account.
Here you may view your current account status and also change to another membership level by clicking on “Change to”.
After selecting this option you will be prompted with a courtesy popup before we upgrade your account “Are You Sure You Wish To Change Your Account Option?”.
If you would like to proceed click “CHANGE MEMBERSHIP”
If you changed your mind or accidentally selected the wrong button click onto “CLOSE”.
Please remember once you change your membership your credit card on file will be charged with a prorated amount depending on when your next billing date is or the full amount of the selected membership. If you are downgrading your current Publisher account you will have until the end of your billing cycle to use what’s left, there will be no refunds for already purchased membership/Add-ons.
Once the Login popup opens click onto “Create an account” which is located on the bottom of the window.
Choose which Account Type would apply to you and follow the questions and submit your account.
How do I change my email address?
Please contact firstname.lastname@example.org for further assistance with changing your Email on your account.
Billing Information Alert!
You currently do not have any billing information associated to your account, to upgrade your subscription to a Publisher (Basic | Pro) account, and experience the full Power of HyperUp.com please update your information Here.